General FAQs
Anyone who is a Kenyan citizen, resident or foreigner can access the eCitizen platform by simply registering for an account.
Having an eCitizen account allows Kenyan citizens to have access to all government services, while Foreigners/Residents users have access to some government services conveniently through one click of signing in.
eCitizen is Kenya’s official online portal for accessing government information and services.You can conveniently make electronic payments using your preferred channels, such as mobile money, debit/credit cards, and online banking from local banks. The payment checkout options available on the gateway include M-Pesa, Visa/MasterCard, Airtel Money, E-agent, Cash Deposit through KCB/Equity Bank, Pesalink and RTG
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Go to the eCitizen website www.ecitizen.go.ke
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Click on register and select citizen, foreigner or resident accordingly
The convenience fee is a charge added to the cost of some services billed through the portal.
Data Security is of topmost priority on the eCitizen platform. Among enhanced security measures that protect the platform, two-step authentication is in place through one-time passwords sent to your registered phone number or email every time you access the platform.
Most applications need to go through review and approval. Depending on the type of service you are applying for, the waiting period may vary.
Upon making a payment on the eCitizen platform, you shall receive a confirmation receipt that usually contains the reference bill and account of the transaction made.
Once you login into the eCitizen, go to account management and change your phone number or email.
One can visit the Kenyan Embassy in the country where you are currently located.