eCitizen
The Directorate of eCitizen serves as the backbone of Kenya’s digital transformation agenda, providing a unified platform for citizens to access government services conveniently and efficiently. As the central authority overseeing the eCitizen portal, the Directorate ensures that the platform offers seamless, citizen-centric access to cross-agency services, aligned with the government’s vision of a fully digital, integrated service delivery model.
Launched on June 30th, 2023 by H.E the President, the Directorate is tasked with driving innovation in public service delivery by integrating services from multiple Ministries, Departments, and County Agencies (MCDAs). It focuses on enhancing user experience, fostering transparency, and building trust in digital governance, while aligning with Kenya’s long-term development goals under Vision 2030. Through its efforts, the Directorate aims to simplify government transactions, reduce bureaucracy, and promote inclusivity in public service access for all citizens.
Vision
To be an epitome of government digital service delivery to the citizens.
Mission
To offer convenience and efficiency in the delivery of government services through the onboarding of services to a digital platform and enhance revenue collection through streamlined online and mobile payment gateways.
Core Values
1. Integrity
2. Accountability
3. Efficiency
4. Creativity
5. Teamwork
6. Professionalism
Amb. Isaac Ochieng, EBS, MBS ‘ndc’ (K)
Director General
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MCDA Onboarding
Ministries, Counties, Departments and Agencies (MCDAs)
eCitizen Services
eCitizen Portal
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